| FAQ's |
 |
| How to buy |
First, you
must select the match you would like to attend. Next, choose the
tickets category, fill in the order form and pay through our safe
server.
|
| Which is the
payment method? |
The payment
method is online through a safe connection by Visa or Mastercard
credit/debit cards.
|
| Can you send me
the tickets to my country of origin? |
The tickets
are issued by the Clubs a few days before the match and that is why it
is impossible for us to send the tickets abroad. They will be delivered
only in the country where the event takes place..
|
| Which stadium
areas do the tickets correspond to? |
In deference
to our customers, we always offer the best tickets available in the
chosen areas. For further information, see the map
|
| How do I know
my purchase order has been successfully received? |
|
Once the transaction has been successfully completed, you will
be sent a confirmation e-mail with all the details related to your
purchase.
|
| Do you apply
any discounts? |
We can apply
discounts for Ticket Brokers, Travel Agencies, Hotels, usual customers
and groups. If this is your case, please contact us.
|
| Will you inform
me if the tickets date changes? |
A week before
the match, you will be sent an e-mail to confirm the fixture date and
time. Still, it is the client's resposanbility to check the date and
time, on our website and/or local press.
|
| Do the prices
include VAT and postage/packing? |
Yes, the 16%
VAT is included as well as postage and packing to any point in the
Spanish territory.
|
| Is it possible
to modify my purchase order? |
|
Just send us an e-mail with all the changes you want to apply,
at:
info@barcelona-football-weekends.com
|
| What does it
mean to buy in the "Booking" mode? |
If you wisk to
book tickets that are not available, as soon as we receive your booking
order we do our best to get them. Once we obtain the tickets, we send
you a booking confirmation e-mail. If we do not manage to get the
tickets, you are refunded 100% of the amount paid and our company is
exempt from any liability regarding any inconvenience caused to the
customer.
|
| Why the tickets
price in your website is higher than the tickets you can buy at the
stadium? |
| Our
customer-oriented policy is to sell a service called Ticket Package. We
do not sell the ticket only. The Ticket Package, depending on the city
or the event, may include: the event tickets, a souvenir, a city guide
book or map, and home delivery service.… In many occasions, in
order to guarantee the Ticket Package availability for our
customers, we have to buy the Ticket Package at a higher price
than their face value. Hence, our tickets can be more expensive than
the tickets real price (face value). Or else, depending on
supply-demand, we establish our Ticket Packages prices. |
| How can I
contact you a few hours before the match? |
We provide a
customer telephone service up to 48 hours before the event. You will be
able to contact us at (+ 34 690 278 507).
|
| Can I use the
customer telephone service in order to cancel my tickets? |
No.
Cancellations, changes or refunds are not allowed once the purchase or
the booking has been accepted. Refunds are only accepted if our company
does not manage to fulfill the purchase or booking. Before cancelling
the purchase or booking -in case we did not manage to obtain the
tickets chosen category- we would offer you lower category tickets and
the difference in price would be refunded.
CANCELLATIONS, CHANGES OR REFUNDS ARE NOT ALLOWED if the match is
rescheduled from Sunday to Saturday or to any other day. Nor if the
match is rescheduled from Wednesday to another working week day.
If you want to be informed about any possible changes in the
fixtures date/time, due to TV broadcastings and Champions' matches, we
recommend you to check it in the sports papers.
|
|
If
you have any more questions
Please contact us at: info@barcelona-football-weekends.com
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