| FAQ's |
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| How to buy |
First, you must select the match you would like to attend. Next, choose the tickets category, fill in the order form and pay through our safe server.
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| Which is the payment method? |
The payment method is online through a safe connection by Visa or Mastercard credit/debit cards.
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| Can you send me the tickets to my country of origin? |
The tickets are issued by the Clubs a few days before the match and that is why it is impossible for us to send the tickets abroad. They will be delivered only in the country where the event takes place..
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| Which stadium areas do the tickets correspond to? |
In deference to our customers, we always offer the best tickets available in the chosen areas. For further information, see the map
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| How do I know my purchase order has been successfully received? |
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Once the transaction has been successfully completed, you will be sent a confirmation e-mail with all the details related to your purchase.
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| Do you apply any discounts? |
We can apply discounts for Ticket Brokers, Travel Agencies, Hotels, usual customers and groups. If this is your case, please contact us.
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| Will you inform me if the tickets date changes? |
A week before the match, you will be sent an e-mail to confirm the fixture date and time. Still, it is the client's resposanbility to check the date and time, on our website and/or local press.
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| Do the prices include VAT and postage/packing? |
Yes, the 16% VAT is included as well as postage and packing to any point in the Spanish territory.
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| Is it possible to modify my purchase order? |
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Just send us an e-mail with all the changes you want to apply, at:
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| What does it mean to buy in the "Booking" mode? |
If you wisk to book tickets that are not available, as soon as we receive your booking order we do our best to get them. Once we obtain the tickets, we send you a booking confirmation e-mail. If we do not manage to get the tickets, you are refunded 100% of the amount paid and our company is exempt from any liability regarding any inconvenience caused to the customer.
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| Why the tickets price in your website is higher than the tickets you can buy at the stadium? |
| Our customer-oriented policy is to sell a service called Ticket Package. We do not sell the ticket only. The Ticket Package, depending on the city or the event, may include: the event tickets, a souvenir, a city guide book or map, and home delivery service.… In many occasions, in order to guarantee the Ticket Package availability for our customers, we have to buy the Ticket Package at a higher price than their face value. Hence, our tickets can be more expensive than the tickets real price (face value). Or else, depending on supply-demand, we establish our Ticket Packages prices. |
| How can I contact you a few hours before the match? |
We provide a customer telephone service up to 48 hours before the event. You will be able to contact us at (+ 34 690 278 507).
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| Can I use the customer telephone service in order to cancel my tickets? |
No. Cancellations, changes or refunds are not allowed once the purchase or the booking has been accepted. Refunds are only accepted if our company does not manage to fulfill the purchase or booking. Before cancelling the purchase or booking -in case we did not manage to obtain the tickets chosen category- we would offer you lower category tickets and the difference in price would be refunded.
CANCELLATIONS, CHANGES OR REFUNDS ARE NOT ALLOWED if the match is rescheduled from Sunday to Saturday or to any other day. Nor if the match is rescheduled from Wednesday to another working week day.
If you want to be informed about any possible changes in the fixtures date/time, due to TV broadcastings and Champions' matches, we recommend you to check it in the sports papers.
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If you have any more questions
Please contact us at:
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